Frequently Asked Questions

How long does delivery take?

Orders within Dubai are typically delivered within 1–2 business days. Deliveries to other Emirates generally arrive within 2–4 business days.

Do you offer free shipping?

Yes. We offer complimentary shipping on qualifying orders within the UAE. The minimum order value is displayed during checkout.

Are your fragrances long-lasting?

Our fragrances are carefully crafted using premium ingredients selected for their quality and performance, helping create a lasting scent experience.

What is the difference between your perfumes and room sprays?

Our perfumes are designed for personal wear, while our room sprays are formulated to elevate the ambiance of your living spaces with luxurious fragrance.

Can I return my order?

For hygiene and safety reasons, opened fragrance products cannot be returned. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Are your products suitable for gifting?

Absolutely. Every ETHERA product is thoughtfully presented in elegant packaging, making it ideal for gifting.

How should I store my fragrances?

Store products in a cool, dry place away from direct sunlight and excessive heat to preserve their quality.

How can I contact ETHERA?

You may reach our customer support team through our contact page or by emailing support@ethera.ae.