Shipping policy
Shipping & Delivery Policy
At Ethera, we are committed to delivering your order safely and efficiently.
Every order is carefully prepared and handled to ensure it arrives in perfect condition.
Preparing Your Order
• Orders are prepared within 1–2 business days after payment confirmation.
• Orders placed during weekends or public holidays will be processed on the next business day.
Shipping Within the UAE
• Estimated delivery time: 3–5 business days.
• Shipping fees vary depending on the delivery location and usually range between AED 35–AED 50.
• The final shipping fee will be calculated during checkout.
International Shipping
• We offer shipping to selected international destinations.
• Estimated delivery time: 7–10 business days.
• Shipping fees depend on the destination country and order weight.
• The final shipping cost will be calculated during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or message containing your tracking details (where available).
Delivery Information
Please ensure that your shipping address and contact details are accurate before completing your purchase.
Ethera is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Customs Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Delivery Delays
While we always aim to meet estimated delivery times, delays may occur due to:
• Customs procedures
• Weather conditions
• Public holidays
• Courier-related issues beyond our control
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect order, please contact us within 48 hours of receiving your shipment.
Email: ethera@ethera.ae
We will review the issue and take the appropriate action.
Contact Us
Email: ethera@ethera.ae
