Warranty Policy

At ETHERA, we are committed to delivering products of exceptional quality and craftsmanship. Every order is carefully inspected before dispatch to ensure it meets our standards of excellence.

Our Quality Promise

We stand behind the quality of our products and guarantee that every item is delivered in new and unused condition.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, kindly provide:

• Your order number

• Clear photographs of the product

• Images of the packaging (if applicable)

Upon review, we will offer an appropriate resolution, which may include a replacement or store credit where applicable.

Fragrance Products

Due to hygiene and safety considerations, perfumes, room sprays, and other fragrance products cannot be returned or exchanged once opened or used.

Manufacturing Defects

In the rare event of a verified manufacturing defect, ETHERA will assess the product and provide a suitable resolution in accordance with our policy.

What Is Not Covered

Our warranty does not cover:

• Normal wear and tear

• Improper storage or handling

• Damage caused by misuse or accidents

• Products altered or modified after purchase

Contact Us

Customer satisfaction remains at the heart of everything we do. If you experience any issues with your order, our team will be happy to assist you.

Email: support@ethera.ae

ETHERA

Crafted with Care. Delivered with Confidence.